Associate professor at the School of Church Communications at the Pontifical University of the Holy Cross (Rome); He teaches ‘Digital communications’, ‘Communication industry and markets’ and ‘Storytelling of values’. His areas of research are: Trust and institutional communication; communication of faith and digital narratives. Author of the books ‘Comunicare la fede oggi’ and ‘Inspiring Trust’. He is member of the Executive Committee Journal «Church, Communication & Culture» and of the Interdisciplinary Forum on Anthropology (IFA).
Trust, the intangible driving force that keeps institutions alive
Author(s): Prof. Dr. Juan Narbona
Juan Narbona, 2025
In this chapter, part of a collaborative book, it is proposed that the communications department of institutions promote trust as a key element of internal and external relations. Trust is an attitude that is based largely on both facts and perceptions, which is why communication is essential. Some specific suggestions are proposed to overcome division and promote collaboration.
Subject: Religion, Leadership, Management.