At the crossroads of trust and distrust
Skepticism and ambivalence towards business.
Public Trust in Business (Cambridge University Press), 2014
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Subject: Trust And Distrust, Management, Business.
Publications
Trust and Distrust
New Relationships and Realities
Management | Distrust | Business
The Academy of Management Review, 1998
We propose a new theoretical framework for understanding simultaneous trust and distrust within relationships, grounded in assumptions of multidimensionality and the inherent tensions of relationships, and we separate this research from prior work grounded in assumptions of unidimensionality and balance. Drawing foundational support for this new framework from recent research on simultaneous positive and negative sentiments and ambivalence, we explore the theoretical and practical significance of the framework for future work on trust and distrust relationships within organizations.
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